Terms & Conditions – Pawcasso.studio

1. Digital Files

All digital artwork files purchased through Pawcasso.studio are final sale. Because of the nature of digital products, once a file has been delivered it cannot be returned or refunded.

This does not affect your rights under the Australian Consumer Law (ACL). If a digital file is defective, fails to download, or is otherwise not supplied as promised, you are entitled to a repair, replacement, or refund.

2. Printed Products

We take great care in producing and packaging our printed artworks. If you are not completely satisfied with your printed product, you may return it within seven (7) days of receipt for a full refund.

  • To qualify, the product must be returned in its original condition and packaging.

  • Return shipping costs are the responsibility of the customer unless the product is faulty or damaged on arrival.

  • Refunds will be processed once the returned product has been received and inspected.

Under the ACL, customers are entitled to a remedy if a product has a major problem (e.g. faulty, damaged, not as described, or unsafe). Our voluntary 7-day return window is offered in addition to your legal rights.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery with photographs of the issue. We will arrange a replacement or refund at no cost to you, consistent with your rights under the ACL.

4. Custom Artwork

All Pawcasso.studio artworks are created based on the photos and information you provide. Please ensure the images you supply are of sufficient quality and accurate to your request, as refunds cannot be offered for dissatisfaction relating to customer-supplied content.

This does not exclude your rights under the ACL if the final artwork is significantly different from what was agreed, or if there is a fault with the supplied product.

5. Contact

For all return or order-related queries, please contact us at:
✉️ [pawcassostudioai@gmail.com]Returns & Refunds Policy
Digital downloads are final sale and can’t be returned, except where required under Australian Consumer Law. Printed products may be returned within 7 days of delivery for a full refund if you’re not satisfied. Your rights under the ACL always apply.